Returns & Exchanges

We want you to be delighted with your French Connection purchase. If, for any reason, you are not entirely happy, you can return your unworn, unwashed items in their original condition with all tags attached within 28 days of receipt for a refund or exchange.

How to Return Your Order

You can return your items quickly and easily via our online returns portal. Please have your order number and email address ready to begin the process.

  1. Visit our returns portal at fcstyleuk.com to initiate your return.
  2. Follow the simple on-screen instructions to select the items you wish to return and print your pre-paid returns label.
  3. Pack your items securely in the original packaging, if possible, and attach the returns label to the outside of the parcel.
  4. Drop your sealed parcel at your local post office or designated drop-off point.

We recommend that you use a tracked postal service and obtain proof of postage, as we cannot be held responsible for parcels lost in transit back to us.

Important Information

  • Your returns note must be included inside your parcel.
  • Returns should be made within 28 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
  • For hygiene reasons, we are unable to offer refunds or exchanges on face masks, cosmetics, pierced jewellery, or gifted items.
  • Sale items can only be returned for an exchange or a credit note.
  • Please allow 14 days for your return to be processed from the moment we receive it at our warehouse. You will receive an email confirmation once your return has been processed.

Exchanges

We are happy to offer exchanges for a different size or colour, subject to availability. To request an exchange, please select this option when using our online returns portal. If the item you requested is not available, we will process a refund for you.

Faulty or Incorrect Items

In the unlikely event that you receive a faulty or incorrect item, please contact our Customer Service team immediately so we can resolve this for you. Your statutory rights are not affected.

International Returns

Customers outside the UK can also use our online returns portal to initiate a return. Please note that return postage costs for international orders are the responsibility of the customer and are non-refundable. We advise using a tracked and insured service for your return.

Refunds

Once your return is received and inspected, we will process your refund. The refund will be automatically applied to the original payment method. The time it takes for the refund to show in your account will depend on your card issuer’s processing period.